Privacy policy

Privacy Policy

Privacy Statement

1. Data Controller

Hotelli Kontio Oy (Business ID: 3465625-1)

Hotelli Kontio is responsible for the processing of your personal data. You can contact us regarding the registration of your personal data:

Email: majoitus@hotellikontio.fi

Address: Huoltamotie 8, 80770 Kontiolahti

2. Purpose and Legal Basis of Personal Data Processing

We process your personal data for the following purposes:

  • Making and managing accommodation reservations
  • Responding to customer service inquiries and communication
  • Billing and payment processing

3. Personal Data Processed by the Data Controller

The data controller processes the following personal data:

  • Customer’s first and last name, date of birth, phone number, address, email address
  • Nationality
  • Information related to reservations  
     
  • Information on the use of services and purchases
  • Customer’s payment information, billing information, and any payment delay information
  • Information about customer choices and preferences
  • Customer feedback and complaint information
  • Information on the customer’s prohibition of direct marketing as required by law The processing of your personal data is based on your consent and the performance of the accommodation agreement.

4. Collected Personal Data

We may collect and process the following personal data:

  • Name, address, email address, phone number
  • Accommodation dates and duration
  • Payment information (e.g., credit card information)
  • Customer feedback and any special requests

5. Data Controller’s Sources of Personal Data

The data controller obtains personal data from:

  • Data subjects themselves, for example, via email and phone
  • Information obtained from the use of services and during visits
  • External hotel reservation service companies
  • The data subject’s employer when booking services
  • External sources such as public registers

6. Data Retention Period

We will only retain your personal data for as long as is necessary to fulfill the purposes outlined above or to comply with legal obligations.

7. Data Protection

Hotelli Kontio is committed to protecting your personal data with appropriate technical and organizational measures to prevent data breaches and misuse.

8. Disclosure of Data

Only those individuals whose job duties include the processing of data have access to the customer register. Access to the register is protected by separate usernames and passwords. We will not disclose your personal data to third parties without your consent, except in legally required situations.

9. Data Subject’s Rights

The data subject has the right to request access to their personal data and the right to rectify inaccurate data.

10. Requests Related to the Exercise of Data Subject’s Rights

Requests for inspection or other requests to exercise the data subject’s rights must be made in writing to the data controller, either by email or post. The data controller may ask the data subject to specify in sufficient detail what data or processing operations the data subject’s request concerns.